HOW DOES RETURN & EXCHANGE WORKS?

  • Any problems that occur that are an error on our part will be corrected and sent at our expense without the need for the client to return the defected item after photographic evidence of the fault is received by us. Please send us the proof of the the error at: sales@bdaygifts.net.
  • In case that the customer no longer wants the item, we unfortunately do not accept them being returned to us and we don’t accept to refund.
  • For size exchanges and wrong shirt ordered, the customers should have contacted us within 6 hours of purchased to make the change. After that, we cannot guarantee we can help resolve the problem for them. But we understand the frustration it might have, so please don’t hesitate to contact us when it happen, we will do as much as we can to help you. 
  • We suggest the customers should read the Sizing Guide carefully before making a purchase. They also should read their receipt which will be sent by us to their email to make sure they ordered the right shirt.
  • If any item is returned to our warehouses without notice, we will contact the customer to required information to reship, however if we do not receive any news after 30 days the product will be donated to charity.

DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

  • Yes, you will be responsible for your own return shipping costs

MAY I RETURN MY ITEMS WITHOUT CONTACTING YOU OR GETTING AN RMA?

  • You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

WHEN WILL I RECEIVE MY REFUND?

  • A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned items were still in good condition. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
  • Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.
  • If you’ve done all of the above and you still have not received your refund yet, please contact us at sales@bdaygifts.net.

HOW CAN I RETURN MY ORDER?

  • We’re sorry to hear your order were not a good satisfaction!
  • We would be happy to assist you further your problem until you’re satisfy, so please first contact us here so we can give you a better support.